Cynthia Henson, Utilization Management Director

Cynthia received her Bachelor’s of Science Degree in 1998 from Eastern Kentucky University. She is the Utilization Management Director of The Oaks Behavioral Health.  She received her Bachelor’s of Science Degree in 1998 from Eastern Kentucky University.

Cynthia has over 25 years of experience in mental health in various settings including inpatient, community mental health, and private practice.  She has worked in clinical roles including recreational therapy and targeted case management, both of which allowed her to experience being a part of a treatment team.  She has also worked in high level administrative and management roles including behavioral health practice management and human resources. Having both clinical and administrative/management experience is extremely important in her role as the Director of Utilization Management. Her vast knowledge in this field allows her to ensure that clients are able to receive the care they need based on medical necessity.  Quality of the service is always Cynthia’s top priority and she excels in this role.  

“I have worked in behavioral health settings, both inpatient and outpatient, for over 25 years. Being the Director of UM is a new position for me, and while anything new can be a challenge, it has also been rewarding. My goal is to be an asset to our clinical programs by guiding the proper utilization of services so that clients can receive the care they need to make a full recovery.